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Refund and Returns Policy

Refund and Returns Policy – HairMechaniXx

Effective Date: 17/06/2023

At HairMechaniXx, we take pride in offering high-quality salon services and premium hair care products. Your satisfaction is important to us. Please review our refund and return policy carefully.

For Salon Services

Since we provide personalized hair styling and grooming services, all service payments are final and non-refundable once the service has been delivered. However, if you are unsatisfied with any aspect of our service, please contact us immediately, and we will do our best to address your concerns and ensure your satisfaction.

For Products Purchased (If applicable)

Our return and refund policy for physical products lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging.

  • A valid proof of purchase or receipt is required.

  • Products must be in the same condition as received.

Non-Returnable Items

  • Gift cards

  • Health and personal care items that have been opened or used

Partial Refunds

We may grant partial refunds in the following cases:

  • Items not in original condition, damaged, or missing parts (not due to our error).

  • Returns requested after 30 days of delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank account.

  • Then contact your credit card company (it may take some time to process).

  • Next, contact your bank for further assistance.

  • If you still need help, please contact us at info@hairmechanixx.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at info@hairmechanixx.com and send your item to:

Return Address:  Gulmohar Road # 17/140, Motilal Nagar # -01, Panchsheel Society, Opp. BEST Colony,
Near Fire Station, Goregaon-W, Mumbai – 400104, India

Gift Returns

  • If the item was marked as a gift when purchased, you will receive a gift credit once the returned item is received.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

  • Customers are responsible for paying their own return shipping costs.

  • Shipping charges are non-refundable.

  • For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance.

Need Assistance?

For any questions related to refunds, returns, or exchanges, feel free to contact us at: